Terms of Service

1. Acceptance of Terms

By accessing or using ConvoZap ("the Service"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the Service. ConvoZap is operated by Macrova Technologies Pvt. Ltd. ("we", "us", "our").

2. Description of Service

ConvoZap provides a SaaS platform enabling businesses to send and receive WhatsApp messages via the Meta WhatsApp Business Cloud API, manage contacts, run automated campaigns, deploy AI-powered chatbots, and analyze conversation data. The Service is provided "as-is" and subject to Meta's platform availability.

3. WhatsApp Business API Compliance

You acknowledge that use of the WhatsApp Business API through ConvoZap is subject to Meta's WhatsApp Business Policy and Commerce Policy. You agree to:

• Only send messages to users who have explicitly opted in to receive communications from your business.
• Honor opt-out requests immediately and maintain a suppression list.
• Not use the platform to send spam, unsolicited messages, or bulk messages to non-opted-in recipients.
• Not send messages containing illegal content, hate speech, harassment, adult content, or content that violates Meta's policies.
• Maintain a WhatsApp quality rating of "Medium" or above. We reserve the right to suspend your account if your quality rating drops to "Low" and remains there after 7 days' notice.
• Comply with all applicable laws governing electronic marketing in your jurisdiction (e.g., TRAI in India, CAN-SPAM in the US, GDPR in the EU).

Zero Markup Policy: Conversation charges levied by the WhatsApp Business API are passed through to Meta at cost, with no markup applied by ConvoZap.

4. Prohibited Uses

You may not use ConvoZap to:

• Send spam, phishing, or fraudulent messages
• Impersonate another business or person
• Distribute malware or harmful content
• Violate any applicable law or regulation
• Reverse-engineer, scrape, or copy the platform
• Circumvent rate limits, security controls, or access restrictions
• Resell or white-label the platform without a written reseller agreement

Violation of this section may result in immediate account suspension without refund.

5. Subscription, Billing & Cancellation

• Free trial: New accounts receive a 7-day free trial with full platform access. No credit card is required to start.
• Paid plans: After the trial, continued use requires a paid subscription. Plans are billed monthly or annually in advance.
• Auto-renewal: Subscriptions auto-renew at the end of each billing period. You will receive an email reminder 7 days before renewal.
• Cancellation: You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period. No partial-month refunds are issued.
• Refunds: We offer a pro-rata refund for annual plans cancelled within the first 30 days. No refunds after 30 days.
• Price changes: We will give 30 days' notice before changing subscription pricing.
• WhatsApp conversation fees: Meta's per-conversation charges are billed separately and are non-refundable as they are passed through at cost.

6. Intellectual Property

ConvoZap and all associated software, designs, trademarks, and content are owned by Macrova Technologies Pvt. Ltd. You retain all rights to your data and content. You grant us a limited, non-exclusive licence to process your data solely to provide the Service. We grant you a limited, non-exclusive, non-transferable licence to use the platform during your active subscription.

7. Customer Data & Privacy

You retain ownership of all data you upload or generate through the Service, including your customers' contact details and conversation data. Our Privacy Policy governs how we collect, store, and process personal data. You are the data controller for your end-customers' data; ConvoZap acts as a data processor on your behalf.

8. Account Security

You are responsible for maintaining the confidentiality of your login credentials and API keys. Notify us immediately at support@convozap.com of any unauthorized access. We are not liable for losses arising from compromised credentials.

9. Service Availability & SLA

We target 99.5% monthly uptime for the ConvoZap platform, excluding scheduled maintenance and events beyond our control (Meta API outages, force majeure). Scheduled maintenance will be announced at least 24 hours in advance. We do not guarantee uninterrupted service and are not liable for downtime caused by Meta's WhatsApp platform.

10. Limitation of Liability

To the maximum extent permitted by law, ConvoZap and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, data loss, or business interruption — arising from your use of the Service. Our total liability to you for direct damages shall not exceed the fees paid by you in the 3 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless ConvoZap and its affiliates from any claims, losses, or damages (including legal fees) arising from: (a) your violation of these Terms; (b) your use of the Service in violation of applicable law; (c) messages sent through your account; or (d) your infringement of any third-party rights.

12. Modifications to Service

We reserve the right to modify, suspend, or discontinue any part of the Service with reasonable notice. For material changes, we will notify you at least 14 days in advance by email. Continued use after the effective date constitutes acceptance.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Bangalore, India under the Arbitration and Conciliation Act, 1996. Notwithstanding this, either party may seek injunctive relief in a court of competent jurisdiction.

14. Contact

For any questions about these Terms, contact us at:
Email: legal@macrovatech.com
Address: Macrova Technologies Pvt. Ltd., Aratt Requizza, Electronics City-1, Bangalore, India